Mark Coyle HAD, MSHAA
Director of Audiology
Hear Here’s Director of Audiology Mark Coyle is no stranger to hearing loss, having grown up with a father who had almost no hearing in his left ear as a result of surgery to resolve a serious, recurring infection. Mark himself required surgery on his eardrums at only five years old to avoid a similar fate.
A firm believer that any business in the caring profession needs to put the customer at the very heart of what it does, Mark decided to set up Hear Here, bringing his caring, customer-centred approach directly to the fore once more.
Hear Here is run by Mark Coyle, a hearing care expert and registered Hearing Aid Audiologist, with over 15 years experience in helping people hear better.
After passing his exams with distinction, Mark initially trained with the Amplivox/Ultratone Group, managing its Morningside Road store in Edinburgh. Following the takeover by Amplifon and as a result of what he considered to be a lack of customer-centred care, Mark joined Hidden Hearing in 2007. Within a year he was managing its Scottish operation, subsequently becoming the UK-wide Compliance Manager. His remit was to improve best practice and clinical care, and he implemented many processes and procedures during this time to improve service to customers.
Ultimately though, Mark became concerned that most high street customers were being offered less choice and biased advice, because hearing aid manufacturers bought up high street retailers and began to push their own products, prioritising profits over impartiality. Even some so-called ‘independents’ have taken loans from manufacturers – do you think they remain genuinely impartial when they have a loan to pay back?
This prompted him to set up his own local, expert hearing care practice, offering patients truly independent hearing care with the best customer service possible – and all in the comfort of their own homes.
To that end, Mark is joined in his mission to deliver quality hearing care by Gill, his wife of 20 years. Gill has many years’ experience in Customer Service with Standard Life where she worked from age 16. She later pursued an academic career, gaining a Joint Honours degree in Politics and Sociology from Edinburgh University. So in addition to her book-keeping and customer service responsibilities, she can rightly lay claim to being the brains of the business!